Terms & Conditions

1. Agreement

By creating an account, completing a purchase, or otherwise using Keens, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the service.

2. Eligibility

You must be at least 13 years old to use Keens. If you are under 18, you must have permission from a parent or legal guardian, who must agree to these Terms on your behalf. By using the service, you represent that you meet these requirements.

3. Your account

You are responsible for the information you give us and for all activity under your account. Keep your password confidential, and tell us immediately if you suspect unauthorized use. We may suspend or close accounts that violate these Terms.

4. The service

Keens offers KPOP training assessments, online lessons, written feedback, and related products. Specific features, prices, and turnaround times are described on the relevant product page at the time of purchase. We may change, suspend, or discontinue parts of the service at any time.

5. Payments, billing, cancellations, pauses, and refunds

Payment & Fees

When you enroll in a paid program, you agree to pay the fees shown at the time of purchase in the listed currency, along with any applicable taxes. If you’re on a payment plan, installments must be paid on schedule unless Keens Academy approves a pause or deferral under our Pause & Deferral section.

If a payment fails or your account becomes overdue, you agree that Keens Academy may retry the payment, charge another payment method on file, suspend your access to all Services, or terminate your membership until the balance is paid. Keens Academy is not responsible for any missed classes, deadlines, or loss of access caused by suspension for non-payment.

If your account remains overdue, Keens Academy may suspend or terminate your access. Termination for non-payment is immediate, and any unpaid balances will be due in full.

Fees may change in the future, but any changes will take effect only in your next billing cycle, and Keens Academy will notify you in advance. Refunds, when applicable, follow our Refund Policy below.

Billing & Changes

Paid Membership Requirement

Access to Keens Academy Paid Services (“Paid Services”) requires an active paid membership in good standing. Enrollment constitutes your agreement to accept full responsibility for payment obligations within the required timeframe, including for any fixed-duration program where total payment is owed in full upon enrollment, regardless of your level of participation or completion.

Billing Cycle By Program Types

Monthly installment plans and subscriptions are billed on the same calendar day of each month (or the same day of each billing cycle). The billing cycle may not align exactly with the schedule or duration of the rendered Services.

Keens Academy offers two types of Paid Services:

• Fixed Duration Programs: Have a defined start and end date. Monthly installment plans may be offered for convenience but do not change the total amount owed.
• Recurring Subscriptions: Pay-as-you-go memberships billed on an agreed recurring cycle (e.g., monthly) until cancelled.

Cancellations

Cancellations must be requested by emailing support@keens.academy. Not participating does not constitute a request for cancellation.

• Fixed Duration Programs: You may cancel at any time; however, cancellation does not relieve you of the obligation to pay the full program cost. If you experience significant interruptions, contact support@keens.academy to discuss possible accommodations.
• Recurring Subscriptions: You may cancel at any time by emailing support@keens.academy. Cancellation takes effect at the end of the current billing cycle. You keep access until that date, and the current billing period is not refunded. You will not be charged for the next cycle. Promotional rates or bonuses may not carry over to renewals unless stated at purchase.

Pauses & Deferrals

The following terms apply only to recurring (monthly) subscriptions. Fixed-duration / 6-month programs cannot be paused or deferred.

In certain cases, at our discretion, a pause or deferral may be a better alternative to cancellation. When you request a cancellation, Keens Academy may work with you to find the best course of action if accommodations are possible.

If approved:

• A pause or deferral may be granted once per six-month period.
• The pause may last up to two (2) months.
• A $15 restart fee applies when your membership resumes after the pause. After the pause ends, the membership continues on the monthly plan.

Pauses or deferrals do not guarantee the same content, program structure, or fees, and do not create a right to a refund. All pauses and deferrals require Keens Academy approval.

Refund Policy

We believe in full transparency: your enrollment secures access to a significant body of training materials, lessons, and resources that remain valuable even if you decide to stop participating. Because there’s no way to verify whether all lessons and exercises have been properly practiced, we cannot offer refunds based on participation or progress.

Case-by-case Refunds

Keens Academy understands that life can be unpredictable. In special, unavoidable cases outside of your control, we may grant a full or partial refund at our discretion. Examples include:

• Serious medical issues that prevent you from participating.
• Major unforeseen events (force majeure).
• The death of an immediate family member.
• A billing mistake on our side.

If you believe your situation qualifies, email support@keens.academy with your request and any documents or evidence that will help us review it quickly and fairly.

Note: If your monthly installment plan was set up through a third-party financing service, you’ll need to request any refund directly through them, as Keens Academy does not handle those transactions. Still reach out to support@keens.academy first.

6. Your submissions

You may submit videos, photos, audio, written answers, and other content to receive feedback (“Submissions”). You keep ownership of your Submissions. By submitting, you grant Keens a worldwide, non-exclusive, royalty-free license to host, store, evaluate, and process your Submissions for the purpose of providing the service.

If we want to use a Submission for marketing or public promotion (for example, a testimonial or social post), we will ask for your separate written permission first.

You represent that you have all the rights needed to submit the content and that your Submissions don't infringe anyone else's rights.

7. Intellectual property

Keens, our logos, course materials, reports, methodology, scoring rubrics, and the look and feel of the site are owned by Keens Academy and protected by intellectual-property laws. We grant you a limited, personal, non-transferable license to access and use the service for your own training. You may not copy, redistribute, or resell our content, or use it to train competing products, without our written permission.

8. Acceptable use

You agree not to:

• Use the service to break the law or infringe anyone's rights.
• Share your account or resell access.
• Upload malware, attempt to disrupt the service, or probe its security without authorization.
• Scrape, copy, or systematically extract content for use outside the service.
• Submit content that is defamatory, obscene, hateful, or violates someone's privacy.
• Misrepresent who you are or impersonate someone else.

9. Disclaimers

Keens is a training and assessment service. We do not guarantee any particular outcome — including, but not limited to, an audition, agency offer, debut, or career in KPOP. Reports and feedback reflect the professional opinion of our trainers based on the materials you submit; they are not a contract, recommendation letter, or representation agreement.

The service is provided “as is” and “as available” without warranties of any kind, express or implied, to the maximum extent permitted by law. We don't warrant that the service will be uninterrupted, error-free, or meet every expectation.

10. Limitation of liability

To the maximum extent permitted by law, Keens, its officers, employees, and partners will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any lost profits or revenues, arising out of or relating to your use of the service. Our total liability for any claim relating to the service will not exceed the amount you paid Keens in the 12 months before the claim arose.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify and hold Keens harmless from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the service, your Submissions, or your breach of these Terms.

12. Termination

You can stop using Keens at any time and close your account by emailing us. We can suspend or terminate your access if we reasonably believe you have violated these Terms or if needed to protect the service or other users. Sections that by their nature should survive termination — including ownership, disclaimers, liability limits, and governing law — will remain in effect.

13. Governing law

These Terms are governed by the laws of the Republic of Korea, without regard to its conflict-of-law rules. Any dispute arising out of or relating to these Terms or the service will be brought exclusively in the courts of Seoul, Republic of Korea, except where applicable law gives consumers the right to sue in their place of residence.

14. Changes to these terms

We may update these Terms from time to time. Material changes will be announced on this page and, where appropriate, by email. The “Effective” date above shows when the Terms were last revised. Continued use of the service after a change means you accept the updated Terms.

15. Contact

Questions about these Terms or your billing? Email: support@keens.academy

Keens Academy · Seoul, Republic of Korea